Since the 1st of January 2015, every municipality has been obliged to employ family assistants. Apart from this obligation the profession of a family assistant developed in many municipalities during the previous three years. A family assistant is a “young” profession, introduced in 2012 and by the end of 2014 was an optional solution. The main aim of this article is to point out reasons to improve the quality of family assistants work and to formulate recommendations for changes related to the functioning of assistants in the social welfare system. The article is based on the analysis of research conducted in 2016 among family assistants. The research reveals new challenges and needs, but also presents the range of services offered by family assistants. Does the family assistant profession turns out to be an effective form of support? How does it contribute to changes in the family support system as being the municipal obligation? What challenges and new needs arise in connection with the work of family assistants? The author seeks to answer these questions the presented text.